I ordered an Aquamarine ring from Moon Magic and aside from delivery taking extremely long, it was nearly impossible to contact anyone or have a tracking number. Should we really have to spend over £100 for the sake of another poorly made product? Moon Magic has a consumer rating of 4.52 stars from 731 reviews indicating that most customers are generally satisfied with their purchases. Only 1 month warranty. Looks even more stunning in person! It said on the website it should arrive between 6 and 12 days. I only bought sterling silver so far and it looks amazing. I informed the costumer service and they take care of everything . my Christmas present to myself! This company responds to reviews on average within 3 days. Service. I ordered a Moonstone ring in the style Nymph during the pandemic/quarantine and its delivery lifted my spirits. 4.2. moonm agic.com. See business transparency Write a review Write a review Reviews 1,513 Write a review. I contacted customer service and they got back to me the next day because of time difference. Moon Magic book. Unfortunately the stone fell off. When i saw that the package it's late i emailed the company. Wonderful customer service and beautiful gem stonejewelry. However i was offered a replacement free with free shipping costs which i accepted so their customer service is great. I had already bought something from here and this was a replacement as the first item broke. My husband bought for me moonstone ring - NYMPH . Consumers satisfied with Moon Magic most frequently mention customer service, cant wait and shopping experience. The jewelry does not outshine the customer service they offer either - the service they provide shines just as bright. They however did provide a refund. How embarrassing to have to lie to your customer base. Beautifully made, amazing customer service, outstanding price. I am thrilled with everything, even the gap between sizes. I should have done a little more research! Write a review. However, a quick email to customer services put me in touch with Hristina, who went over the returns procedure, and sorted out a replacement. Share. My partner contacted the company but they are refusing to do anything about it. Wouldn't buy again. We’re in this together! So ,I bought for my self Labradorite ring - GRAZIA , but it came damaged. Such a waste of money. Their return policy is 14 days. A month?! It's been 3 weeks since I ordered a necklace. Reading so many nice reviews and I decided to buy one for myself. On their website they had really good reviews! Picture of Expectation Vs Reality... disappointing, Blue ring looks cracked & Rose Quartz looks see through. They asked me for a picture of the ring and the stone and once I sent that I got a tracking number with the confirmation of my replacement. You could get way nicer rings from Pandora for a quarter of the cost! This arrived today and fits like a dream. Filter by: Filter by: amiyah ringer 1 review. Check out our Customer Reviews below to find out what our customers say about our genuine Rainbow Moonstone, Opal and other gems, and their shopping experience with us. Disgusting. My boyfriend bought me a moonstone ring for my birthday. However, it is only a sender who can investigate where the package is. I’ve now placed 3 orders with moon magic. Write a review. Tip for consumers: Save your money, avoid at all costs. Today is August 3. Reply. Has anyone else experience extreme low quality with their item? This gave me confidence in shopping at moon magic and I highly rate how they deal with complaints or faulty products. I didn’t want to get the same product again as it wasn’t as described on the website and it broke within a month of having it so I went for something different. Prom season is here, and you deserve to look and feel amazing for your big party! Write a review Write a review Reviews 224 Write a review. Beautiful and well made. It sparkles and looks amazing as a set of even in singles. Moon Magic Reviews 1,311 • Great . Just arrived and can't wait to wear it! They said I could keep the defected necklace and send back the other necklace I bought (also poor quality). Authentic gemstones and amazing customer service. I am very satisfied with this company and recommend them highly to others. What made you choose moon magic over similar businesses? I don't know why I am doing a review before receiving it. Returns and exchanges made very easily, nice people and beautiful products! Read 1 more review about Moon Magic Only the latest review will count in the company's TrustScore Mars 1 review. Reply. The gems round the outside have fallen out and the company only guarantee your ring to last for 1 month... Be careful when buying ladies. Best regards, Moon Magic. Stay safe with our COVID-19 guide. It took a couple weeks to get here. moonm agic.com. Moon Magic has a consumer rating of 4.31 stars from 738 reviews indicating that most customers are generally satisfied with their purchases. I’m beyond excited about my moonstone purchase I will feature it on my IG page @lilasfit40s !! I am going to contact my bank and BBB. Helpful (0) Tanja K. on 10/26/19 Yes, it is. Visit this website moonm agic.com. My wife could not be happier. Useful. Brought a ring and necklace from moon magic within a week the rings band snapped and within a month the necklace snapped. The ring is at my boyfriends place and I haven't got to see it in person. The ring is bad quality, it does not match the color from the pictures on the website and it looks and feels cheap. Useful. The Aquamarine crystal has blue specks in it. A win, win for everyone! Best regards, Moon Magic. Partner bought me a ring for Valentine's Day. I just was about to buy something from this site. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. This is the most beautiful ring set I've ever seen. Filter by: Filter by: Wesley Boyette 1 review… Initially, I ordered the spirit keeper and the chain came a little bronzy looking. The jewellery is so cheap. Yes, the main stone in my ring fell out after four months and the company is refusing to refund me. But it looks nice from the photo though with a bit flaw which is acceptable to me and also shows it's a raw stone! Moon Magic Jewelry is a great company!