4 phone calls and 2 hours later, no one from Costco customer service/corporate could … No customer service is abnormal. Also, see important COVID updates.. I wasn't planning to get another card even though Costco service rep kept arguing the magnetic strip on the card was bad. I would have just gone back to using the swipe feature. lol. This coupled with a 90 day return policy, when majority of electronics stores only offer 30 day returns, is a testament to Costco’s customer service. Source: Reddit Costco Customer Has Meltdown for "Covidiotic" Response to Face Masks By Mustafa Gatollari. The service rep immediately tells me the magnetic strip on the CC looks worn out (without even testing herself) and I need to call Citibank to get a new card. All the costco gas stations in my area have us do that. Then they can see the issues that members are experiencing. Also, see important COVID updates.. He said sure, swiped the card and said nothing was wrong with my card. The user said that customers tend to make things harder for the employee checking cards by doing things like "not showing their card, blocking the entrance when taking out their card," or forgetting their card and trying to get in anyway. She said I still needed to use the swipe feature. Updated 7 months ago. A video shared to the r/PublicFreakout subreddit on Monday shows a maskless man and woman standing at the customer service counter of Costco. Dude.....I'm guessing half the people post and read Reddit for entertainment. New system put in place, not everyone up to speed yet...and they should be. Lower price for an item on your order? I reminded her my initial problem was with the tap to pay using the microchip and not the swipe, which uses the magnetic strip. Just move on. :). I'm thinking to myself first then stated out loud, why would the Costco gas attendant take time to explain to be about a new feature where I can use my Costco Citibank CC's tap to pay feature if it's not supported. Otherwise, the swipe function will fail as well. :). With your feedback they can improve the process for everyone. Maybe I'll bring a regular membership card next time. Feel free to CALL US, our staff is available to speak with and help answer any question you may have today. You can tell there was a drench of attitude because another service rep came over without being asked to help before the supervisor got there. I told him that the Costco gas station that I went to earlier in the week didn't allow me to use the tap to pay using the microchip nor the swipe feature. I asked him if he could test swipe using my Citibank credit card and cancel the transaction. The swipes at my Costco gas station have worked poorly, frequently giving an error, saying something like a membership is needed, etc. GE and Costco are the issue here. From Costco's $1.50 hot dog and soda combo to the thrill of the treasure hunt, here's how Costco gets its members hooked, and how the brand makes money. I can imagine this exact scenario happening at the Costco I get my gas from, given the interpersonal skills of the people working membership there. Sam’s let’s you use their “scan n go” app at the pump now but it needs a bit of streamlining. The screen showed instructions to insert my card and keep the card in there (not your normal quick swipe). He said yes and mentioned certain Costco's were testing out the new payment system but it's been quirky. Would be lot more convenient if things worked without any issues. I only get gas about once every 2 weeks, but have gotten replacement Citi Costco cards twice (about once per year) for the same magnetic bar/swipe area issue. If you are inquiring about a price adjustment for a recently purchased item on Costco.com now on sale, please fill out our Price Adjustment Form for your credit request.. Feel free to CALL US, our staff is available to speak with and help answer any question you may have today. Honestly, I don't think I ever had the magnetic strip in any credit card go bad. I informed her that the Costco gas attendant told me that it wasn't necessary to swipe the card any more on their new payment system. Just let it go, bro. Costco meal kit with added garlic and rosemary, garlic butter brussel sprouts, sous vide turkey breast (skin taken off and made into chips), cheddar bay biscuits, LA Galbi, and costco pumpkin cheesecake YUM I think using your Citi card is supposed to also transmit your membership info like it does when being swiped. Just carry my one card and my license in my pocket. Given that, it is clearly stated in the Costco May coupons sent at home that 15% cash card on LENNOX units. If you are inquiring about a price adjustment for a recently purchased item on Costco.com now on sale, please fill out our Price Adjustment Form for your credit request.. Feel free to CALL US, our staff is available to speak with and help answer any question you may have today.