If you’re not totally satisfied you can return products within 365 days of purchase. Source: IKEA shopper for years, and employee for a few months. Faulty Kitchen appliance – You will need to contact the manufacturer directly. They will usually arrange for an engineer to visit you and either repair or replace the item for you. Alternatively, you can return the entire item for an exchange or a refund. Just click here to fill out a spare parts request form. We will give you a full refund when products are returned to us with proof of purchase in new, unused and re-saleable condition, with the packaging. I brought the whole item, not even in original packaging because the box got torn to pieces, and they exchanged it with no problems! We’re really sorry that you have an issue with your product. Guarantees can be found in the back of the catalogue or by visiting our guarantees page. *TaskRabbit is available at all stores, with the exception of Edinburgh and Milton Keynes. *Please note that appliances bought from the Bargain Corner (“As is” corner) in stores only include a 1-year guarantee. I could continue building the dresser but I don't want it to be wobbly because its missing the extra support piece. Yes! For full details please view our Return policy. Unless faulty, we may refuse the return or offer a refund card if the returns criteria are not fully met. I just can't be bothered with this anymore. Does anyone happen to know if Ikea carries spare parts? I actually did this today. http://www.ikea.com/ms/en_US/customer_service/warranty.html#bed_warranty. Ikea customer service was excellent when we bought our closet organizer. Ikea furniture broken during assembly. It is this one: http://www.ikea.com/us/en/catalog/products/90252748/, New comments cannot be posted and votes cannot be cast. If you can’t make it back to an IKEA store, you can contact us and we will discuss options with you. I am quite disappointed but not that surprised after observing how much the longer wood panels would bend and wobble so much, its just crap particle board! IKEA offers a generous guarantee policy. A subreddit dedicated to the Swedish furniture store started by Ingvar Kamprad in a small town called Älmhult that now spans the globe. You can find digital copies of assembly instructions below every product listed online in the ‘Assembly & documents tab’; you’ll be able to get the article number and assembly instructions from there. I definitely didn't think that was an option but I'm so happy it was. And remember, if you damaged the item yourself and swiped your IKEA Family card at the till in-store, you may be covered by IKEA Family card insurance. Looking for instructions? Press question mark to learn the rest of the keyboard shortcuts, http://www.ikea.com/us/en/catalog/products/90252748/. Faulty items, under guarantee. Just to let you know, we are unable to offer refunds or exchange for custom made worktops, food or drinks. For information about product recalls and safety alerts please visit our Product recalls page. If there is no 6 digit code, you can visit an IKEA store and we will provide the part for you. If you do notice a problem with any product within the first year of purchase or within the full guarantee period*, please return the item to a store or contact us and email pictures with a description of the fault. Looking for instructions? was it the sveio dresser? We apologise for any inconvenience and will be accepting returns as soon as we are back open. Refunds will always be made back to the original method of purchase. Alternatively, you may return the whole product for a replacement or full refund. If you would like your furniture to be assembled, we offer a service operated by TaskRabbit online and in store*. I was assembling the IKEA PAX wardrobe and it completely collapsed while we were in the process of standing it up. Ryan Reynolds Assembling Ikea Furniture Watch Ryan Reynolds Lose His Mind While Assembling an Ikea Crib. You can find digital copies of assembly instructions below every product listed online in the ‘Assembly & documents tab’; you’ll be able to get the article number and assembly instructions there. Missing part – If the part has a 6 digit code on the assembly guide we can arrange for these to be posted directly to you free of charge. What's the article number or name of the product? Does anyone happen to know if Ikea carries spare parts? Just click here to fill out a spare parts request form. That P.O.S was the worst think I've ever bought from Ikea. Press J to jump to the feed. *Not including IKEA Planning Studio on Tottenham Court Road. I cracked the mid support beam but didn't break it. If you bring the broken piece and article number (the 8 digit number tied to the product) or the whole item to recovery at the front of the cash lanes, they should be able to either replace it or exchange the entire thing. Depending on the issue, there are several options available: Damaged/Faulty part – You can take just the part and your receipt to an IKEA store and we will exchange this for you. I would go back to Ikea or call and ask a manager of customer service. A piece of wood, mid support beam, snapped in half while assembling my dresser. I went to Ikea and explained that I broke a few pieces while assembling. If you no longer have the assembly instructions then copies can be found on the product page, see for more information. You can find out more information here, check for availability at checkout. You can return most of our products to any IKEA store*. If you can find this code, you can quickly and easily order the parts you need. I'll come back tomorrow with more info. They brought an unopened unit and allowed me to exchange the pieces that I needed. Faulty item – If your item is within its guarantee, usually 1 year unless otherwise stated, you can return the item to a store for a replacement or refund, or contact us and we will discuss options with you.