the brand of the stereo is BOSS and model BV9370NV, in less than a year I started having issues with the navigation system, the system required a maps update, I follow manufacturers instruction on how to perform the update but the website for the updates (naviextras.com) did not recognized the map card I had, I contacted Boss tech support, and they sent my a new maps card, which did not worked, I contacted Boss again, and then I was toll that the reason the maps could not be updated was because Boss, was not using the mapping company for the unit I had, and that they, Boss was going to exchange my unit for a newer model, so I had to send my unit according to their returns policy that requires customer to pay shipping costs both ways. I got the contact information from their website and sent the email through their website so to say that I didn't do it the correct way is a little ridiculous. We were not able to connect with him and his phone was not set-up to accept voicemail messages. To report a technical issue with the Roland U.S. website, please email Roland … It is now June 27, 2014 and the only way that I got a reply back from them was to personally call them. We would like to send him the replacement unit as soon as possible, however, we need to connect with him to assess the radio and his vehicle wirings so we can help him further when we receives the replacement unit and to avoid any potential negative situations. We are in the transition period of switching from our current Help Desk to a new and responsive Help Desk program and have resulted with his ticket unnoticed until this complaint. I asked to speak to the supervisor and he was even less helpful than the gentleman I had spoken with before him.Desired Settlement: An in-dash video component of equal or better quality, I sent my new, owned less than 3 months, DVD /stereo receiver for warranty service. We are taking care of Customer Daniel Wheeler - we have made some phone calls and emails to connect with him. I sent the radio back for repair in September and in October they e-mailed me that the ticket was closed from inactivity. They then told me that it was probably a part that was defective in the system and that since it had been a little over 12 months they would not cover it. It's now 4 weeks and they say they will respond in 72 hours. We appreciate your understanding and patience during this fluid situation. Response: After that 1 year I had a repair warranty for 3 years. I called boss they told me to contact hooked on tronics. It no longer pairs with any device, nor does it even display a version number when I go into the operating system options.I cannot update the firmware of the device via SD card to see if that fixes anything.I tried using the iPod cable instead. I called boss audio who stated to me that they are now using another software and would send it to me. By using this site, you acknowledge we use cookies to enhance your experience. Consumer And I want a product that works. upon calling the company (waiting a good 30 minutes on the phone) I was told that it might need to be calibrated but lost the remote a while ago now. Both functions which I already had prior to this unit.I have contacted Boss Audio and Boss International Group requesting help for the past 6 months with absolutely no positive response. Use RevDex to, Increase visibility and credibility of your review by. I have attempted to contact the BOSS technical department via phone4 to 6 times since receiving item with no luck. The sound is very distorted and appears to have a blown speaker. He is not in our Shopatron system (master record). I have reviewed the response made by the business in reference to complaint ID 10726824, and find that this resolution is satisfactory to me. About 2 months after installing it, it just stopped working, so I sent it along with a $20 money order to boss audio technical support. Review: This organization is selling products labeled as being able to perform far better than how they actually can. Review: I received a Boss Audio model BV9372BI purchased from Boss Audio via Amazon.com for the Christmas holiday of 12/2014. He was leaning to the promise made by a certain T[redacted] that a new replacement will be email to him. The next day, I checked for an answer and realized they had closed my ticket after the previous days' submission. I was happy to do so until the company refused to respond to me in over half a year. Not true. Learn more or change settings here. I sat on hold for 20 minutes waiting to be assisted by the Technical department I also spoke with 2 employees and have left multiple voice mails with no corrective action being taken. We tried to connect with him via phone (###-###-####) and email ([redacted]@gkaik.cn) and replied to his Help Desk Ticket but to no avail. Did you know that you can quickly and easily resolve your own service request with us online? Response: I used it with Bluetooth, which was the sole reason I ordered it over my stock head unit. Customer Service: Please expect longer waiting times. We opted to replace the unit with the next higher version, which is the BV762BRGB. Business - It is our policy to get the defective unit before we send a replacement. We are transitioning to a newer Help Desk and during the transition period, there were some Tickets made on the older platform that were not properly moved to the newer platform such as in this case. All I get is static.Desired Settlement: Get me money back or an operating radio Standard Warranty. Radio got super hot straight out the box. Response: Response: I received it in august of 2013. Consumer To order parts, or for repair issues, please contact our Parts and Service department at (323) 890-3771. Their RMA period expired while I was waiting for assistance. Every details to regain his trust on our product and on our Customer Support. And finally got back to installing our after hand healed, and come to find out I can even get the speaker working right on the dang thing. Review: A little over a year I purchase a touch screen stereo with navigation system for the USA and Canada, and also included Mexico maps from FRYS electronics. Thank you so much for your help. Review: purchased a product from them product was giving me problems within 1 month of purchase called into to customer service to get help with getting product fixed, representative claimed I was not in the system however he would issue a replacement of the unit free of charge and I would not have to send faulty item back due to the extremely long wait times for him to reach a resolution, I then provided him all my info and he said I should receive the new item within 7-14 days, that was 3.5 weeks ago I called in today to figure out what was going on and they now claim there is no record of anything and they couldn't send replacement unit out this has become more of a headache then it has good and don't see myself buying boss againDesired Settlement: I would like store credit or a replacement of the unit sent out to me as originally promised, I have already discarded of the old unit due to original info that was giving that was apparently not correct. Regards. Customer Service: Please expect longer waiting times. Boss BV9759BD was my unit however my friend who bought it for me doesn't have the receipt to which I would think the earliest release date of the product should be implied then (2013 sometime). I was willing to pay return shipping and their RMA fee for repair/replacement, however, without a response to get an RMA number or service, I have not been able to.The unit is still sitting in my car acting as a worthless piece of junk. The model is a R2400D monoblock amplifier. Stay up to date with Roland news, artists, promotions, events, and more. Since Monday after getting this notification about a complaint filed by Mr. T[redacted], we tried to call him and confirm with him the shipping address so we can send him a replacement BV9973. Response: I have reviewed the response made by the business in reference to complaint ID 10545132, and find that this resolution is satisfactory to me. FREE STANDARD SHIPPING FOR ORDERS OF $50 OR MORE, AND FREE RETURN SHIPPING. I did not receive my stereo back … And I told them there was a paper in my box when I ordered my stereo and it said I had a refund/repair warranty for 1 year. BIG International Group, Review: I purchased a pair of the ATV speakers for my son on May 17, 2015. Visit our Support site and book a repair, replacement or return yourself. The new unit looked better and it was easier to program, it relay seamed to be an improvement over the old unit, this was only until I tried the GPS system which was missing a couple of features, the first missing feature is that the old unit had an option to change pointers on the map, you could choose from different figures for pointers, the new unit only have a triangle shaped pointer, and that is it! Facebook. Now I want nothing to do with boss products .I feel that this was handled in a joking manner on boss end . I just want my money back so I can afford a stereo that works. This channel provides information of the BOSS's best quality electronic musical instruments. We tried to clear some misunderstanding and jot down the facts: He bought the item within the last 30 days so Returns and Refund of the money will be of no issue.
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